Simple shop policies make sure that we share an understanding from the start. If you have any questions or comments, please contact us.
Unless otherwise indicated, all products are in stock and ready to be shipped. These will be shipped in 1-2 business days.
For custom items, see product description for processing time until shipment.
Estimated shipping times
- United States: 3-5 business days
- Canada: 5-10 business days
- Europe: 9-23 business days
We do our best to meet these shipping estimates, but we cannot guarantee them. Actual delivery time will depend on the shipping carrier. We use the U.S. Postal Service to ship all orders.
Shipping Frequently Asked Questions
Will you mark a package to Canada as a gift?
No. While it’s possible that I would like you very much if I met you, and I might even want to send you a gift, the fact is that the diapers you pay for are not a gift. We run a serious business, and we won’t lie about it.
Then will you mark a package to Canada as worth $10?
No. I have to sign a customs declaration form certifying that the information is correct, and it will be. It’s a federal felony charge under 18 USC 1001, false statement made to the government. I don’t want to take that risk, and I’m sure you don’t want me to either.
Why does shipping cost so much?
We don’t make money on shipping. We charge what it costs us to ship, and we do sometimes charge small handling fees to cover costs of boxes, tape, and other packing materials.
If you are accustomed to having free shipping, you are paying those costs buried elsewhere. We don’t bury the costs. It’s just what we pay the U.S. Postal Service to deliver your package.
I think that the best solution to shipping costs is to buy local at a small baby store and pay no shipping at all.
We want you to have a product you can use.
Our work is guaranteed.
Materials are guaranteed
Materials are guaranteed for 30 days after delivery, if our recommended care instructions have been followed. Care instructions are on all labels. See recommended care instructions at How to Wash Wool.
RETURNS & EXCHANGES
We gladly accept returns and exchanges
We will gladly exchange any item within 14 days of delivery if it is returned unused and unwashed with prior authorization. No returns on custom made items. If you return an item unused and unwashed, we will gladly refund the amount paid for the item. Shipping charges will not be refunded or reimbursed. For return authorization, contact us.
- Contact us within: 14 days of delivery
- Ship items back to us within: 21 days of delivery
We don’t accept cancellations of custom orders
Please contact us if you have any issues with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We reserve the right to refuse to accept any order for any reason.
We may update and change the above policies without notice. This page should always show current Fuzbaby policies.
Last updated: 22 March 2017.